Support
Questions, problems, or feedback about Namatan AI — here is how to reach us and what we can help with.
Before you write to us
Including the details below helps us resolve things on the first reply:
- The email address associated with your Namatan account
- Your device model and iOS version
- The app version, shown at the bottom of the Profile tab
- What you expected to happen, and what happened instead
- A screenshot or screen recording, where relevant
Common questions
How accurate are the results?
Namatan uses AI to estimate body composition and measurements from your photos. All results are estimates and may differ from clinical methods such as DXA, MRI, or CT. Namatan is not a medical device and does not provide medical diagnoses.
How do I get the best analysis?
Take front and side photos in good, even lighting against a plain background, wearing fitted clothing. Stand upright with arms slightly away from your body, and keep your full body in frame. Using similar conditions each time makes progress tracking more reliable.
What happens to my photos?
Your photos are used solely to generate the analysis you requested. They are not sold, not shared with third parties for advertising, and are not used to train our AI models unless you separately agree.
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple ID. Open the Settings app on your iPhone, tap your name, then Subscriptions, and select Namatan. You can change or cancel there at any time. Cancelling stops future renewals; access continues until the end of the current billing period.
How do I restore a purchase on a new device?
Sign in with the same account, open the subscription screen in the app, and tap Restore Purchases. Make sure you are signed in to the same Apple ID that made the original purchase.
How do I delete my account or my data?
Email info@namatanai.com from the address associated with your account and ask us to delete it. We will confirm once your account and associated analysis data have been removed.
I forgot my password.
Tap Forgot Password on the login screen and follow the emailed instructions. If the email does not arrive within a few minutes, check your spam folder or contact us.
The app is not working correctly.
Make sure you are on the latest version from the App Store, then restart the app. If the problem continues, email us with your device model, iOS version, and a short description of what happened — screenshots help a lot.
Privacy and your data
You can ask us to access, correct, or delete your personal data, or withdraw consent you previously gave, at any time. Send requests to info@namatanai.com. Full details are in our Privacy Policy.
Medical disclaimer
Namatan is intended for fitness, wellness, educational, and lifestyle purposes only. It is not a medical device and is not intended to diagnose, monitor, treat, cure, or prevent any disease or medical condition. Do not make medical decisions based solely on information provided by Namatan. Always consult a qualified healthcare professional regarding any medical concern.